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Policies and Statements

  • The NHS is for everyone. No matter your gender, the colour of your skin, your heritage or your age, everyone should receive the same high quality care every time you use a NHS service.

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    The Equality Act became law in 2010 and covers everyone in Britain. It protects people from discrimination, harassment and victimisation because of the protected characteristics that we all have. Under the Equality Act, there are nine protected characteristics:

    • Age

    • Disability

    • Gender reassignment

    • Marriage and civil partnership

    • Pregnancy and maternity

    • Race

    • Religion or belief

    • Sex

    • Sexual orientation

     

    Diversity and inclusion are about recognising that we are all different and have varying needs. Age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are some of the factors, which can mean that people have different experiences or may face additional barriers and prejudice.

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    At Salford Primary Care Together, we are committed to taking equality, diversity and inclusion into account in everything we do. This includes providing and transforming services, employing people, procuring goods and services, developing policies, communicating, and involving people in our work.

  • Compliment and suggestions
    We want to know if you encounter a good experience with our service.  You can ask a member of the reception team for a Friends and Family Feedback form, or provide them in writing to the reception team.

    How to make a complaint
    If you are unhappy with the service you have received then you can raise this with a Team Leader on site, who will review your complaint and aim to provide you with a satisfactory resolution.

    If you are unhappy with this resolution offered, then you can make your complaint in writing to:
    The Complaints Manager
    Salford Primary Care Together,
    3rd Floor, 2 City Approach,
    Albert Street,
    Eccles,
    Manchester,
    M30 0BL

    Or ring Head Office on 0161 983 0560

  • At SPCT we conduct our business with integrity, transparency and fairness. We are committed to preventing slavery and human trafficking in our activities and ensuring that all our services and supply chains are free from slavery and human trafficking.

  • To review our privacy policy please click here

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