Explore our services, including our Practices, Inclusion Service, and Extended Access Services Practices We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles Gateway, Little Hulton Health Centre, and the Willow Tree Healthy Living Centre. We also run the Inclusion Service. Learn More EPIC 24 Extended Primary Integrated Care 24 was formed with the vision that our patients should expect high quality healthcare, ensuring that patients are able access the care they need, in the most appropriate setting, with the most appropriate clinicians. Learn More Inclusion Service The Inclusion Service’s aim is to remove barriers to accessing health care. Patients with no fixed abode and links to Salford can now be registered. This includes people who are rough sleeping, sofa surfing, or staying in emergency or temporary accommodation such as hostels, hotels, B&Bs. Learn More Academy The Academy team are a small team funded by external sources who provide support and advice for training to clinical and non-clinical staff in Salford and across Greater Manchester (GM). The team works closely with the Greater Manchester Training Hub (GMTH). Learn More Special Allocation Service The Special Allocation Scheme (SAS) service is for patients who have been removed from a GP in Salford or Trafford, following an incident in which the Police have been informed. Learn More Other Services SPCT also offer a range of support services for practices, PCNs and for the ICB. We are always happy to offer advice and help where we can. Learn More

We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal. Key Highlights This year has been a productive one for our GP practice, with continued growth across all three of our sites. We have continued to consistently deliver high-quality, patient-centered care, while effectively managing the growing complexities within the general practice landscape. We have seen a significant increase in performance, particularly in patient care and service efficiency, thanks to the dedication of our team and ongoing improvements to our processes. Workforce development has been a key priority, ensuring that both clinical and non-clinical teams are equipped with the necessary skills and resources to deliver holistic, integrated care. Our systems and processes are now well established, enabling better care coordination and positive patient experiences. We have also been building upon the community work we’ve already done, collaborating with local charities to raise awareness of the importance of screening and vaccination. This initiative aims to increase uptake in both areas, ensuring better health outcomes for our patients. Patient engagement remains central to our practice’s approach. Through education and self-management initiatives, we have empowered patients to take a more active role in their health, leading to improved engagement and better health outcomes. Looking ahead, our goal for the next year is to build on this momentum by enhancing patient access, further reducing waiting times, and expanding our digital services to offer more convenient healthcare solutions for our community. We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles, Little Hulton and Willow Tree. Visit our Practice Website Practice Practice Information Registering with one of our Practices You can come in to one of our practices where our reception team will be able to assist you to register. You will be required to fill out a form, including a patient questionnaire about your medical history. It would be really helpful for reception staff, if you could bring some identification when you come in to register. All our premises are accessible for people who have disabilities. You can also register online here . Booking Appointments For any of our practices, you can contact the Central Hub for appointment bookings and enquiries on 0161 983 0600. Telephone lines are open between 08:00 and 18:30 Monday – Friday. We offer on the day and pre-bookable appointments. To book a routine appointment, patients can use our online appointment booking services click here . You can also use online services to order repeat prescriptions and access your medical records. For more information about online services, speak to a member of the practice reception team. What services do we offer? At our practices we provide a range of primary health care services, including: GP, Advanced Practitioner, Nurse & HCA appointments Telephone consultations Annual health checks Monitoring long-term conditions Medication reviews with our Practice Pharmacists Blood pressure checks Cervical screening Post-natal Mother and Baby checks (at 8 weeks) Antenatal clinics Baby clinics for immunisations Travel advice and immunisations Annual Flu / Pneumonia vaccinations for eligible patients Home visits (for housebound patients only) Private medical services, including HGV, PSV, taxi medicals and foster carer examinations SMS service for appointment and vaccination reminders Access to social prescribing You can gain advice on other services in Salford, including advice on Self-Care by clicking here Get involved with your practice Each of our practices has a Patient Participation Group that meet regularly to discuss local, practice and company related news. We would love for you to attend and to give us feedback. Please speak to a receptionist for more details about joining the group and future meetings. Opening times For more information on the opening times of our practices, please click here. Eccles – 1st Floor, Eccles Gateway, 28 Barton Lane, Eccles, M30 0TU Little Hulton – Longshaw Drive, Little Hulton, Manchester, M28 0BB Willow Tree – 94 Littleton Road, Salford, M7 3SE Inclusion Service – Salford Loaves and Fishes, 1 Paddington Close, Salford, M6 5BU

Salford Primary Care Together are here to put General Practice at the heart of integrated care in Salford. Salford Primary Care Together Improving the Health of the people of Salford Learn More Registered with a GP in Salford? Evening and Weekend Appointments are available. Learn More Need Urgent Dental Care? The GM Urgent Dental Care Telephony Service can help! Learn More Help for Rough Sleepers this Winter If you are experiencing homelessness this winter we can offer support: Learn More News We have news to share... Learn More Salford Primary Care Together We are here to put general practice at the heart of integrated care in Salford. We have outstanding health and social care services in Salford, but local people have told us they would like to see people involved in their care working more closely together. We are supporting all the city’s practices to work more closely together in five Primary Care Networks - Broughton Health Alliance, Eccles and Irlam, Little Hulton and Walkden, Salford South East, and Swinton. Our Vision and Values Healthy Neighbourhoods, Happy Staff. This is at the centre of everything we do. Our vision is where everyone who lives and works in Salford can realise their potential to live healthier, happier and more fulfilling lives, so that they can start well, live well and age well. That’s Salford’s vision, that’s our vision. Everything we do is guided by a clear and strong set of values: Collaboration, Compassion, Innovation and Learning. Learn More Our Services Local people are at the heart of our priorities as we plan our services. We are introducing new services in Salford to ensure local people have an improved experience of using primary care services, including better access to appointments with a health professional. Practice Explore our three practices at Eccles, Little Hulton and Willow Tree. Learn More EPiC 24 High quality healthcare ensuring that patients are able access the care they need. Learn More Inclusion Service Patients with no fixed abode and links to Salford can now be registered. Learn More Academy The Academy team are a small team providing support and advice for training. Learn More Special Allocation Service For patients removed from a GP in Salford or Trafford with Police involvement. Learn More Other Services We offer a range of support services for practices, PCNs, and the ICB. Learn More Our Practices We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles Gateway, Little Hulton Health Centre, and the Willow Tree Healthy Living Centre. We also run the Inclusion Service. Opening Times and Addresses For more information on the opening times of our practices, please click on the button below. Eccles – 1st Floor, Eccles Gateway, 28 Barton Lane, Eccles, M30 0TU Little Hulton – Longshaw Drive, Little Hulton, Manchester, M28 0BB Willow Tree – 94 Littleton Road, Salford, M7 3SE Inclusion Service – Salford Loaves and Fishes, 1 Paddington Close, Salford, M6 5BU Learn More Contact Us Address Salford Primary Care Together, 3rd Floor, 2 City Approach, Albert Street, Eccles, Manchester, M30 0BL Contact Head Office: 0161 983 0560 Practices: 0161 983 0600

Testimonials from Patients and Staff on our Services Testimonials

Eccles & Irlam Primary Care Network Eccles & Irlam You can find the following GP Practices in the Eccles and Irlam PCN: Read More St Andrew's Medical Centre Read More Mosslands Medical Practice Read More SPCT - Eccles Read More Chapel Group Medical Centre Read More Monton Medical Practice Read More Irlam Clinic Read More Springfield Medical Practice Clinical Director - Dr Tom Tasker PCN Manager - Georgina McNulty Find us on Facebook

The Inclusion Service provides care for vulnerable people in Salford – those experiencing homelessness and complex life challenges. Inclusion Service SPCT Inclusion Service provides care for some of the most vulnerable people in Salford – those experiencing homelessness and complex life challenges. The Inclusion Service is about more than healthcare – it is about giving people a safe place to breathe, to heal, and to rebuild their lives. Our work is about more than healthcare; it is about trust, compassion, and meeting people where they are, whether that’s on the street, in a day centre, or over a phone call. Our team was honoured with the Greater Manchester “Team of the Year 2024” Award, a recognition of the difference we are making every day. Impact in Numbers The past year: We registered 227 new patients and successfully transitioned 259 patients into mainstream GP services – a significant milestone in helping people move towards stability and independence. 3,537 appointments were delivered, more than ever before. Our DNA (Did Not Attend) rate was just 11.8%, well below the national benchmark and a reflection of the trust we have built. Every new patient received full screening for mental health, and alcohol and drug use. We ensured that 100% of patients were connected to the right onward support. 100 flu vaccines were administered at Loaves and Fishes, benefitting both registered and unregistered patients. Healthy Lungs Project This year we also continued our vital role in the Healthy Lung Project, enabling patients who might otherwise struggle to access respiratory testing to receive both diagnosis and treatment. One patient had been living with daily breathlessness, severely restricting her life. Through the project, she received treatment, stopped smoking, and reported a dramatic improvement in her mobility. With her health stabilised, she went on to secure her own tenancy after nearly 20 years of unstable housing – a powerful reminder of how accessible healthcare can transform lives. Collaboration Collaboration remains at the heart of the Inclusion Service. Weekly multidisciplinary team meetings bring together housing teams, mental health workers, drug and alcohol services, safeguarding leads, and voluntary sector partners to ensure that no patient falls through the cracks. Our key partnerships this year included work with Salford Council Rough Sleeping Team, including early morning outreach walkabouts, strengthened links with Greater Manchester Mental Health Trust, and support delivered within local hostels and the Women’s Centre. We also hosted student placements for GP trainees, nurses, and paramedics, equipping the next generation of healthcare professionals with the skills and understanding needed in inclusion health. Our strengths lie in building trust with people who have experienced trauma, offering accessible and flexible care in safe, non-judgemental spaces, and working with a skilled and passionate team that consistently goes the extra mile. Real collaboration across agencies, outstanding patient satisfaction, and recognition from professional colleagues reinforce the impact of our approach. Testimonials Patients have been clear about the value of our service, describing us as “the best doctor’s practice I’ve had in my life,” “supportive and welcoming,” and an “exemplary service.” Partners echoed this appreciation, describing the service as “vital, responsive, and collaborative” emphasising that our “holistic approach is integral to safeguarding.” These voices highlight the unique role the Inclusion Service plays in providing compassionate care and professional collaboration. Looking Ahead We plan to scale up the Inclusion Service model across the region to tackle health inequalities more widely. We will continue to share our expertise through training, education, and patient stories, while also developing tailored programmes, building on successes like the Healthy Lung Project to support other vulnerable groups.

No matter how large or small the role in our company, our staff are contributing to the larger story in Salford. Careers Join our team, vacancies below. Chief Accountable Officer Dr Dawood Anwar MB CHB, MRCGP, MRCS Dawood is a clinician by background, holding membership with the Royal College of General Practitioners as well as the Royal of College of Surgeons. He has been working with Salford Primary Care Together since September 2018. Chair, Non-Executive Director, Board Member Helena Leyden Helena qualified as a Nurse in 1980, and then as a District Nurse & Practical Work Teacher. She has served as vice chair of a Local Safeguarding Board and is passionate about good governance and the experience of patients and staff. Non-Executive Director, Board Member Sabira Kanji Sabira is currently the Director of Corporate Services and Finance at SEUK. She has over 15 years’ experience in the service industry, including primary healthcare and training/educational industry in the hospitality sector. AMS Accountants, Board Advisor Yasin Muminovic Yasin is a Partner of AMS Medical, with over fifteen years’ experience in the Healthcare sector. Yasin possesses comprehensive knowledge of the unique issues facing medical professionals and practices. Anthony Collins Solicitors, Board Advisor David Alcock David leads work for social businesses including, co-operatives, and social enterprises. He has delivered high level governance support to a range of organisations, including dealing with board disputes and constitutional issues. Regulatory Solutions, Board Advisor Bernard Seymour Bernard has advised Salford Primary Care Together on behalf of Regulatory Solutions - experts in Data Protection, HR and Health & Safety. Their aim is to reduce SPCTs exposure to risk of non-compliance through advice, policies and training. Meet the Team No matter how large or small the role in our company, our staff are contributing to the larger story in Salford. We believe that getting the big picture right – our vision – is key to our success, and when our entire team embraces that type of attitude, incredible things happen. Our Board is responsible for setting the direction of the organisation, developing strategic plans, embedding values and engaging with our stakeholders . The Board brings independence and oversight by drawing together extensive experience from a range of sectors. In line with many businesses trading as social enterprises and reflecting best practice, our Board includes independent Non-Executive Directors. These are people who do not work full-time at the organisation but who work alongside our Executive Directors to contribute their skills and experience to the company. A wide range of other teams and colleagues across Salford Primary Care Together are pivotal in helping the organisation run smoothly and achieve our objectives. You can find out more about some of our fabulous team members below.

Policies and Statements Policies and Statements Diversity and Inclusion Statement The NHS is for everyone. No matter your gender, the colour of your skin, your heritage or your age, everyone should receive the same high quality care every time you use a NHS service. The Equality Act became law in 2010 and covers everyone in Britain. It protects people from discrimination, harassment and victimisation because of the protected characteristics that we all have. Under the Equality Act, there are nine protected characteristics: Age Disability Gender reassignment Marriage and civil partnership Pregnancy and maternity Race Religion or belief Sex Sexual orientation Diversity and inclusion are about recognising that we are all different and have varying needs. Age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are some of the factors, which can mean that people have different experiences or may face additional barriers and prejudice. At Salford Primary Care Together, we are committed to taking equality, diversity and inclusion into account in everything we do. This includes providing and transforming services, employing people, procuring goods and services, developing policies, communicating, and involving people in our work. Feedback and Complaints Compliment and suggestions We want to know if you encounter a good experience with our service. You can ask a member of the reception team for a Friends and Family Feedback form, or provide them in writing to the reception team. How to make a complaint If you are unhappy with the service you have received then you can raise this with a Team Leader on site, who will review your complaint and aim to provide you with a satisfactory resolution. If you are unhappy with this resolution offered, then you can make your complaint in writing to: The Complaints Manager Salford Primary Care Together, 3rd Floor, 2 City Approach, Albert Street, Eccles, Manchester, M30 0BL Or ring Head Office on 0161 983 0560 Modern Slavery Statement At SPCT we conduct our business with integrity, transparency and fairness. We are committed to preventing slavery and human trafficking in our activities and ensuring that all our services and supply chains are free from slavery and human trafficking. Privacy Policy To review our privacy policy please click here Our Commitment to Net Zero In line with the national Greener NHS Strategy and the Health and Care Act, Salford Primary Care Together is fully committed to delivering a net zero NHS. Climate change poses a major threat to public health as well as to our planet, and our aim is always to improve people's health while ensuring that we reduce our carbon footprint. We are playing our part to ensure a sustainable, healthy environment for our patients, staff, and future generations. We are focusing on: Energy efficiency - upgrading our facilities and equipment to reduce energy consumption, including measures like LED lighting. Medicine management - reducing our wasted medicines, and choosing greener options including the use of green inhalers. Sustainable care - optimising our services to reduce waste and promoting environmentally friendly prescribing practices where appropriate. Net zero clinical transformation - improving the mental and physical health of the people of Salford to reduce the need for healthcare and therefore reduce our emissions. Workforce leadership - taking environmental sustainability into account when beginning new projects. The Salford Primary Care Together goal is to achieve net zero by 2050.

The Academy team provides crucial support and training advice to both clinical and non-clinical staff in Salford. Key Highlights This year we collaborated with the University of Salford on a pilot initiative to help pre-registration nursing learners gain insight into primary care before starting placements. This evaluation will be reviewed by NHSE, with 15 practices committed to supporting the pilot in March 2026. We’ve supported practices in achieving Undergraduate Learning Environment Status with 23 practices in Salford, and 17 practices in Trafford achieving the status this year. Our Wall of Salford Nurses to celebrate International Nurses Day was a huge success, with vibrant displays showcased at Walkden and Pendleton Gateways. Additionally, we continued our distribution of a monthly newsletter to keep nursing staff informed and engaged. Academy The Academy team, a small but impactful unit funded by external sources, provides crucial support and training advice to both clinical and non-clinical staff in Salford and across Greater Manchester (GM). Collaborating closely with the Greater Manchester Training Hub (GMTH), the team has worked on a number of educational projects. We’ve successfully placed 210 learners across Salford and Trafford this year, including: Pre-registration nurses Paramedics Physician Associates Pharmacy Students Dietetics Students We have also offered a wide range of Continuing Professional Development courses, including: Annual Immunisation Update Interpretation of Spirometry Results PITstop Diabetes Course CRASH Contraception Course Adult & Paediatric Phlebotomy Gynaecological Assessment We’ve continued our support of practices across Salford to enhance learner experience and workplace development. Looking Ahead Delivery Against GMTH KPIs: Maintain progress and alignment with Greater Manchester Training Hub (GMTH) key performance indicators. Greater Manchester Nurses Conference: Collaborating with GMTH to plan and deliver a GM-wide Nurses Conference in celebration of International Nurses Day. Innovative HCA Training Programme: Partnering with Bolton College to launch a Level 3 Primary Care HCA course - the first of its kind in the UK. Programme Development for 2025/2026: Identify, source, and commission new training programmes, including support for the new CQC audit process. Ongoing Support for Nursing Workforce: Continue providing tailored support to nursing staff and practices across Salford. Reinstatement of Nurse Forums to foster peer support, professional development, and shared learning.

Broughton Primary Care Network Broughton Health Alliance PCN You can find the following GP Practices in the Broughton PCN: Read More Lower Broughton Health Centre Read More Blackfriars Medical Practice Read More Reut Medical Practice Read More Salford Care Homes Medical Practice Read More Mocha Parade Medical Practice Read More SPCT - Willow Tree Read More Newbury Green Medical Practice Clinical Director - Dr Carlie Gardner PCN Manager - Kingsley Dike

EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. EPiC 24 The EPiC 24 service continues to evolve integrated primary urgent care services via a digital clinical hub, allowing us to ensure that patients in Salford can access the care they need, when they need it and in the most appropriate setting. The EPiC 24 Model in Practice EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. This ensures patients are directed to the most appropriate care setting quickly and safely, supporting efficiency and high-quality outcomes. GP Out of Hours: Taking referrals from NHS111 from 6:30pm until 8:00am on weekdays, and all day at weekends. Primary Care Streaming: Screening ambulatory patients attending ED and directing them to the most appropriate pathway. Locality Clinical Assessment Service (LCAS): Reviewing patients who have contacted NHS111 and would otherwise be advised to attend ED within one hour. Surge Capacity / Locality Response: Including services such as COVID hot clinics, Acute Respiratory Hubs, and flexing capacity during periods of system pressure. Urgent Treatment Centre (UTC): Accredited by NHS England following a site inspection, with strong feedback on safety, education, governance, and pathway integration. The innovative care pathways developed within EPiC 24 are centred on clinical priority rather than access point, enabling robust patient education and empowering patients to access care appropriately. A Coordinated, Single Point of Access At its core, EPiC 24 is built on an integrated urgent care model that delivers coordinated care across Salford. This design allows the service to operate as a Single Point of Access (SPoA) for the locality. Case-hold patients, ensuring continuity and proactive management across episodes of care. Make direct referrals and bookings into the most appropriate services and pathways. Provide both face-to-face and virtual consultations, offering flexibility and timely access for patients. This coordinated approach not only streamlines patient journeys but also ensures that most patients presenting at the Emergency Department (ED) - whether via ambulance or self-presentation - receive an element of clinical validation before entering the acute system. System-Wide Collaboration A key focus this year has been on strengthening integrated care coordination. We have worked more closely than ever with the acute hospital site, aligning services and pathways to better meet the needs of Salford’s population. At the regional and national level, SPCT has continued to play an active role: As a member of the Greater Manchester Primary Urgent Care Alliance (GMUPCA), we share learning and best practice with other urgent care providers, collectively shaping urgent care delivery across the region. As a delivery partner for the Covid Medicine Delivery Unit (CMDU), we have supported resilience and responsiveness across the system. As an active member of Urgent Health UK, we contribute to national discussions on the future of urgent care, bringing valuable insights back into our local model. Achievements this Year National Recognition: Successfully secured our contract for EPiC 24 through a highly competitive national procurement process. Continuous Improvement: Implemented changes based on procurement feedback, ensuring ongoing quality, governance, and service development. Award Recognition: Shortlisted for three prestigious awards and highly commended for innovation in same-day urgent care, reflecting the creativity and dedication of our team. Knowledge Sharing: Presented at both regional and national events, while actively learning from others to drive service development. Winter Surge Response: Delivered 7,316 additional appointments over a seven-day period, ensuring same-day access for patients during peak demand. Impact in Numbers 65,000+ patient contacts across all services. GP Out of Hours: Consistently achieved above the 94% target for call-backs, face-to-face appointments, and home visits for urgent and routine cases. LCAS: Over 80% of patients avoided ED attendance; less than 25% required ED review. UTC: 23,528 patients seen — 65% discharged home, 19% referred to a specialty, only 3.5% advised to see their GP for an urgent same-day appointment Looking Ahead As we move forward, our priority remains to enhance accessibility, integration, and quality of urgent care in Salford. By acting as a true SPoA for the locality, strengthening partnerships with acute and community providers, and contributing to regional and national urgent care transformation, we are confident that EPiC 24 will continue to deliver a gold standard model of integrated urgent care.