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Within the EPIC 24 portfolio, we provide support for the PCNs through various packages as a GP Provider Support Group.  Primary Care Networks We have 5 Primary Care Networks comprising of the GP Practices in Salford. Within the EPIC 24 portfolio, we provide support for the PCNs through various packages as a GP Provider Support Group. These packages can include: HR Finance Administration Support / Business Management Project Management Business / Data Intelligence Service Delivery Each network funds a bespoke package of enabled support to facilitate their annual objectives. This includes supporting them for example with the writing of innovation business cases, enabling projects to deliver against the Development Fund, delivering the DES contracts. These are tailored and designed for each PCN and annual contracts are drawn up. Broughton Health Alliance Learn More Eccles & Irlam Learn More Little Hulton & Walkden Learn More Salford South East Learn More Swinton Learn More

Testimonials from Patients and Staff on our Services Testimonials

Eccles & Irlam Primary Care Network Eccles & Irlam You can find the following GP Practices in the Eccles and Irlam PCN: Read More St Andrew's Medical Centre Read More Mosslands Medical Practice Read More SPCT - Eccles Read More Chapel Group Medical Centre Read More Monton Medical Practice Read More Irlam Clinic Read More Springfield Medical Practice Clinical Director - Dr Tom Tasker PCN Manager - Georgina McNulty Find us on Facebook

Policies and Statements Policies and Statements Diversity and Inclusion Statement The NHS is for everyone. No matter your gender, the colour of your skin, your heritage or your age, everyone should receive the same high quality care every time you use a NHS service. The Equality Act became law in 2010 and covers everyone in Britain. It protects people from discrimination, harassment and victimisation because of the protected characteristics that we all have. Under the Equality Act, there are nine protected characteristics: Age Disability Gender reassignment Marriage and civil partnership Pregnancy and maternity Race Religion or belief Sex Sexual orientation Diversity and inclusion are about recognising that we are all different and have varying needs. Age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are some of the factors, which can mean that people have different experiences or may face additional barriers and prejudice. At Salford Primary Care Together, we are committed to taking equality, diversity and inclusion into account in everything we do. This includes providing and transforming services, employing people, procuring goods and services, developing policies, communicating, and involving people in our work. Feedback and Complaints Compliment and suggestions We want to know if you encounter a good experience with our service. You can ask a member of the reception team for a Friends and Family Feedback form, or provide them in writing to the reception team. How to make a complaint If you are unhappy with the service you have received then you can raise this with a Team Leader on site, who will review your complaint and aim to provide you with a satisfactory resolution. If you are unhappy with this resolution offered, then you can make your complaint in writing to: The Complaints Manager Salford Primary Care Together, 3rd Floor, 2 City Approach, Albert Street, Eccles, Manchester, M30 0BL Or ring Head Office on 0161 983 0560 Modern Slavery Statement At SPCT we conduct our business with integrity, transparency and fairness. We are committed to preventing slavery and human trafficking in our activities and ensuring that all our services and supply chains are free from slavery and human trafficking. Privacy Policy To review our privacy policy please click here

The Inclusion Service provides care for vulnerable people in Salford – those experiencing homelessness and complex life challenges. Inclusion Service SPCT Inclusion Service provides care for some of the most vulnerable people in Salford – those experiencing homelessness and complex life challenges. The Inclusion Service is about more than healthcare – it is about giving people a safe place to breathe, to heal, and to rebuild their lives. Our work is about more than healthcare; it is about trust, compassion, and meeting people where they are, whether that’s on the street, in a day centre, or over a phone call. Our team was honoured with the Greater Manchester “Team of the Year 2024” Award, a recognition of the difference we are making every day. Impact in Numbers The past year: We registered 227 new patients and successfully transitioned 259 patients into mainstream GP services – a significant milestone in helping people move towards stability and independence. 3,537 appointments were delivered, more than ever before. Our DNA (Did Not Attend) rate was just 11.8%, well below the national benchmark and a reflection of the trust we have built. Every new patient received full screening for mental health, and alcohol and drug use. We ensured that 100% of patients were connected to the right onward support. 100 flu vaccines were administered at Loaves and Fishes, benefitting both registered and unregistered patients. Healthy Lungs Project This year we also continued our vital role in the Healthy Lung Project, enabling patients who might otherwise struggle to access respiratory testing to receive both diagnosis and treatment. One patient had been living with daily breathlessness, severely restricting her life. Through the project, she received treatment, stopped smoking, and reported a dramatic improvement in her mobility. With her health stabilised, she went on to secure her own tenancy after nearly 20 years of unstable housing – a powerful reminder of how accessible healthcare can transform lives. Collaboration Collaboration remains at the heart of the Inclusion Service. Weekly multidisciplinary team meetings bring together housing teams, mental health workers, drug and alcohol services, safeguarding leads, and voluntary sector partners to ensure that no patient falls through the cracks. Our key partnerships this year included work with Salford Council Rough Sleeping Team, including early morning outreach walkabouts, strengthened links with Greater Manchester Mental Health Trust, and support delivered within local hostels and the Women’s Centre. We also hosted student placements for GP trainees, nurses, and paramedics, equipping the next generation of healthcare professionals with the skills and understanding needed in inclusion health. Our strengths lie in building trust with people who have experienced trauma, offering accessible and flexible care in safe, non-judgemental spaces, and working with a skilled and passionate team that consistently goes the extra mile. Real collaboration across agencies, outstanding patient satisfaction, and recognition from professional colleagues reinforce the impact of our approach. Testimonials Patients have been clear about the value of our service, describing us as “the best doctor’s practice I’ve had in my life,” “supportive and welcoming,” and an “exemplary service.” Partners echoed this appreciation, describing the service as “vital, responsive, and collaborative” emphasising that our “holistic approach is integral to safeguarding.” These voices highlight the unique role the Inclusion Service plays in providing compassionate care and professional collaboration. Looking Ahead We plan to scale up the Inclusion Service model across the region to tackle health inequalities more widely. We will continue to share our expertise through training, education, and patient stories, while also developing tailored programmes, building on successes like the Healthy Lung Project to support other vulnerable groups.

No matter how large or small the role in our company, our staff are contributing to the larger story in Salford. Careers Join our team, vacancies below. Chief Accountable Officer Dr Dawood Anwar MB CHB, MRCGP, MRCS Dawood is a clinician by background, holding membership with the Royal College of General Practitioners as well as the Royal of College of Surgeons. He has been working with Salford Primary Care Together since September 2018. Chair, Non-Executive Director, Board Member Helena Leyden Helena qualified as a Nurse in 1980, and then as a District Nurse & Practical Work Teacher. She has served as vice chair of a Local Safeguarding Board and is passionate about good governance and the experience of patients and staff. Non-Executive Director, Board Member Sabira Kanji Sabira is currently the Director of Corporate Services and Finance at SEUK. She has over 15 years’ experience in the service industry, including primary healthcare and training/educational industry in the hospitality sector. AMS Accountants, Board Advisor Yasin Muminovic Yasin is a Partner of AMS Medical, with over fifteen years’ experience in the Healthcare sector. Yasin possesses comprehensive knowledge of the unique issues facing medical professionals and practices. Anthony Collins Solicitors, Board Advisor David Alcock David leads work for social businesses including, co-operatives, and social enterprises. He has delivered high level governance support to a range of organisations, including dealing with board disputes and constitutional issues. Regulatory Solutions, Board Advisor Bernard Seymour Bernard has advised Salford Primary Care Together on behalf of Regulatory Solutions - experts in Data Protection, HR and Health & Safety. Their aim is to reduce SPCTs exposure to risk of non-compliance through advice, policies and training. Meet the Team No matter how large or small the role in our company, our staff are contributing to the larger story in Salford. We believe that getting the big picture right – our vision – is key to our success, and when our entire team embraces that type of attitude, incredible things happen. Our Board is responsible for setting the direction of the organisation, developing strategic plans, embedding values and engaging with our stakeholders . The Board brings independence and oversight by drawing together extensive experience from a range of sectors. In line with many businesses trading as social enterprises and reflecting best practice, our Board includes independent Non-Executive Directors. These are people who do not work full-time at the organisation but who work alongside our Executive Directors to contribute their skills and experience to the company. A wide range of other teams and colleagues across Salford Primary Care Together are pivotal in helping the organisation run smoothly and achieve our objectives. You can find out more about some of our fabulous team members below.

Our social impact is far-reaching, with projects that affect the general public, Primary Care Networks, and our individual members. Social Impact Salford Primary Care Together is a community interest company dedicated to supporting General Practice and enhancing healthcare across Salford. We are an accredited Social Enterprise Organisation through Social Enterprise UK. Our social impact is far-reaching, with projects that affect the general public, Primary Care Networks, and our individual members. Our social impact aim is tied to our vision: Healthy Neighbourhoods. Happy Staff. This year we have initiated projects intended to widen our social impact and give back to the people of Salford, here we highlight three: This year we have begun our City Wide Practice Closure and Education Sessions, a project that further strengthens integrated care through collaboration. Our objective was to support all GP practices in Salford to close for half a day each month to allow for essential education and training for both clinical and non-clinical staff. Additionally, this initiative allows us to provide bespoke face-to-face training sessions tailored to all staff groups once a quarter. During these closures, SPCT ensures appropriate patient care coverage across all participating practices to facilitate participation while maintaining patient wellbeing. This has greatly benefitted all staff across practices in Salford, allowing for robust training and ensuring the betterment of healthcare across Salford. Practice Closures & Education Sessions Over the past 7 practice closures: Domiciliary Phlebotomy Service In April 2025 we began our City Wide Domiciliary Phlebotomy Service, a project that assists practices by lessening their load. Our objective was to provide and develop a domiciliary phlebotomy service for all GP Practices and Primary Care Networks offering convenient blood-taking services designed for housebound patients and patients that have disabilities who find it challenging to visit their local surgery. This involves practices emailing to book patients in with our team, who then undertake the home visits. Additionally, if a patient is acutely unwell during the home visit, or if their blood pressure is in an unsafe range, they will be referred to the Clinical Assessment Service for review. This has benefitted a vulnerable population within Salford allowing more people to access meaningful healthcare in a more inclusive way. Over the past 7 months: Salford GP Provider Board This year, SPCT provided funding to the Salford GP Provider Board to develop a new strategy for healthcare in Salford. The aim was to advance the capability of Salford GP Provider Board on behalf of its collective membership to achieve significant gains citywide for our sector. This would look to increase income and efficiency thereby bringing benefit to practices, PCNs and SPCT. The plan will include opportunities around system wide working in designing and delivering pathways and services alongside the opportunities to procure contracts alongside supporting Salford GPs. Most importantly it will benefit patients by improving their journey through services being delivered closer to their home. This was realised through the appointment of a Project Management Officer to determine the immediate, short term and longer-term priorities for Salford GP Providers. Presently, the strategy has been drafted and is with stakeholders for feedback pending approval.

Salford Primary Care Together (SPCT) is a community interest company dedicated to supporting General Practice and enhancing healthcare across Salford. Salford Primary Care Together Salford Primary Care Together (SPCT) is a community interest company dedicated to supporting General Practice and enhancing healthcare across Salford. Our membership includes GP practices within the Salford locality, with a shared goal of placing General Practice at the core of integrated care for our community. Through close collaboration with our members and key partners, we strive to advocate for: Improved access to healthcare for all patients in Salford Reducing health inequalities by targeting and addressing barriers to care Protecting the current model of General Practice, ensuring it remains resilient and sustainable for future generations. As both a membership organisation and a service provider, SPCT directly delivers essential patient-facing services. These include our comprehensive primary urgent care services, general practice, and an inclusion service aimed at tackling health inequalities. SPCT understands the importance of continuous adaptation within a dynamic healthcare landscape. As Primary Care Networks (PCNs) grow and establish themselves as vital support systems for local practices and communities, SPCT is committed to a supportive role, where needed, enhancing healthcare delivery through collaboration and partnership. As a community interest company, we are also committed to investing in Social Impact Projects to help improve the health and wellbeing of the people of Salford and look forward to dedicating our resources towards this. We're proud to be members of Greater Manchester Urgent Primary Care Alliance , a non-exclusive alliance of 5 providers covering all 10 localities in Greater Manchester.

Broughton Primary Care Network Broughton Health Alliance PCN You can find the following GP Practices in the Broughton PCN: Read More Lower Broughton Health Centre Read More Blackfriars Medical Practice Read More Reut Medical Practice Read More Salford Care Homes Medical Practice Read More Mocha Parade Medical Practice Read More SPCT - Willow Tree Read More Newbury Green Medical Practice Clinical Director - Dr Carlie Gardner PCN Manager - Kingsley Dike

The Academy team provides crucial support and training advice to both clinical and non-clinical staff in Salford. Key Highlights This year we collaborated with the University of Salford on a pilot initiative to help pre-registration nursing learners gain insight into primary care before starting placements. This evaluation will be reviewed by NHSE, with 15 practices committed to supporting the pilot in March 2026. We’ve supported practices in achieving Undergraduate Learning Environment Status with 23 practices in Salford, and 17 practices in Trafford achieving the status this year. Our Wall of Salford Nurses to celebrate International Nurses Day was a huge success, with vibrant displays showcased at Walkden and Pendleton Gateways. Additionally, we continued our distribution of a monthly newsletter to keep nursing staff informed and engaged. Academy The Academy team, a small but impactful unit funded by external sources, provides crucial support and training advice to both clinical and non-clinical staff in Salford and across Greater Manchester (GM). Collaborating closely with the Greater Manchester Training Hub (GMTH), the team has worked on a number of educational projects. We’ve successfully placed 210 learners across Salford and Trafford this year, including: Pre-registration nurses Paramedics Physician Associates Pharmacy Students Dietetics Students We have also offered a wide range of Continuing Professional Development courses, including: Annual Immunisation Update Interpretation of Spirometry Results PITstop Diabetes Course CRASH Contraception Course Adult & Paediatric Phlebotomy Gynaecological Assessment We’ve continued our support of practices across Salford to enhance learner experience and workplace development. Looking Ahead Delivery Against GMTH KPIs: Maintain progress and alignment with Greater Manchester Training Hub (GMTH) key performance indicators. Greater Manchester Nurses Conference: Collaborating with GMTH to plan and deliver a GM-wide Nurses Conference in celebration of International Nurses Day. Innovative HCA Training Programme: Partnering with Bolton College to launch a Level 3 Primary Care HCA course - the first of its kind in the UK. Programme Development for 2025/2026: Identify, source, and commission new training programmes, including support for the new CQC audit process. Ongoing Support for Nursing Workforce: Continue providing tailored support to nursing staff and practices across Salford. Reinstatement of Nurse Forums to foster peer support, professional development, and shared learning.

EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. EPIC 24 The EPiC 24 service continues to evolve integrated primary urgent care services via a digital clinical hub, allowing us to ensure that patients in Salford can access the care they need, when they need it and in the most appropriate setting. The EPiC 24 Model in Practice EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. This ensures patients are directed to the most appropriate care setting quickly and safely, supporting efficiency and high-quality outcomes. GP Out of Hours: Taking referrals from NHS111 from 6:30pm until 8:00am on weekdays, and all day at weekends. Primary Care Streaming: Screening ambulatory patients attending ED and directing them to the most appropriate pathway. Locality Clinical Assessment Service (LCAS): Reviewing patients who have contacted NHS111 and would otherwise be advised to attend ED within one hour. Surge Capacity / Locality Response: Including services such as COVID hot clinics, Acute Respiratory Hubs, and flexing capacity during periods of system pressure. Urgent Treatment Centre (UTC): Accredited by NHS England following a site inspection, with strong feedback on safety, education, governance, and pathway integration. The innovative care pathways developed within EPiC 24 are centred on clinical priority rather than access point, enabling robust patient education and empowering patients to access care appropriately. A Coordinated, Single Point of Access At its core, EPiC 24 is built on an integrated urgent care model that delivers coordinated care across Salford. This design allows the service to operate as a Single Point of Access (SPoA) for the locality. Case-hold patients, ensuring continuity and proactive management across episodes of care. Make direct referrals and bookings into the most appropriate services and pathways. Provide both face-to-face and virtual consultations, offering flexibility and timely access for patients. This coordinated approach not only streamlines patient journeys but also ensures that most patients presenting at the Emergency Department (ED) - whether via ambulance or self-presentation - receive an element of clinical validation before entering the acute system. System-Wide Collaboration A key focus this year has been on strengthening integrated care coordination. We have worked more closely than ever with the acute hospital site, aligning services and pathways to better meet the needs of Salford’s population. At the regional and national level, SPCT has continued to play an active role: As a member of the Greater Manchester Primary Urgent Care Alliance (GMUPCA), we share learning and best practice with other urgent care providers, collectively shaping urgent care delivery across the region. As a delivery partner for the Covid Medicine Delivery Unit (CMDU), we have supported resilience and responsiveness across the system. As an active member of Urgent Health UK, we contribute to national discussions on the future of urgent care, bringing valuable insights back into our local model. Achievements this Year National Recognition: Successfully secured our contract for EPiC 24 through a highly competitive national procurement process. Continuous Improvement: Implemented changes based on procurement feedback, ensuring ongoing quality, governance, and service development. Award Recognition: Shortlisted for three prestigious awards and highly commended for innovation in same-day urgent care, reflecting the creativity and dedication of our team. Knowledge Sharing: Presented at both regional and national events, while actively learning from others to drive service development. Winter Surge Response: Delivered 7,316 additional appointments over a seven-day period, ensuring same-day access for patients during peak demand. Impact in Numbers 65,000+ patient contacts across all services. GP Out of Hours: Consistently achieved above the 94% target for call-backs, face-to-face appointments, and home visits for urgent and routine cases. LCAS: Over 80% of patients avoided ED attendance; less than 25% required ED review. UTC: 23,528 patients seen — 65% discharged home, 19% referred to a specialty, only 3.5% advised to see their GP for an urgent same-day appointment Looking Ahead As we move forward, our priority remains to enhance accessibility, integration, and quality of urgent care in Salford. By acting as a true SPoA for the locality, strengthening partnerships with acute and community providers, and contributing to regional and national urgent care transformation, we are confident that EPiC 24 will continue to deliver a gold standard model of integrated urgent care.

Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our Vision and Values Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our vision is a statement of purpose. It is why we exist. Our mission sets out how we intend to achieve this vision: We will bring together GP practices in neighbourhoods so that they can work with others – health and social care services, the voluntary sector, community groups and local people – to make best use of available resources and make sure that everyone gets the right support, in the right place, at the right time. To help achieve this mission we will focus our work on four key themes: Transformation Neighbourhood Support Direct Delivery Effective Organisation. Themes Tranformation We will work with partners and local people to co-design and provide capability and leadership to create a system of care that is designed to increase wellness and value. This is about creating the means in our neighbourhoods to make the necessary connections between key providers and local people to achieve the vision and mission. Neighbourhood Support We will improve access for local people to the resources they need to lead healthier lives through a strengthened and well connected network of independent primary care providers. This is about nurturing leadership within primary care, removing barriers and waste, and allowing the best to thrive and the struggling to be supported, so that the whole registered population gets a better deal. Direct Delivery We will deliver high quality primary care services that will provide inspiration, help set common standards, test new approaches to care and support, and provide a safe platform for those practices that need it. This is about making it real and modelling what is possible. Effective Organisation We will build an organisation that is collaborative, effective, responsive, safe, efficient and well led, with a sense of ownership by our wider stakeholders: partners and local people. This is about creating an exciting organisation, that gets things done, and goes about things in the right way. Our Values Collaboration We achieve more, better and faster, by harnessing the strengths of all stakeholders in the system. Innovation We try new approaches without fear. Learning We reflect on our actions and seek knowledge to improve. Compassion The care of local people is at the heart of everything we do.