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EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. EPiC 24 The EPiC 24 service continues to evolve integrated primary urgent care services via a digital clinical hub, allowing us to ensure that patients in Salford can access the care they need, when they need it and in the most appropriate setting. The EPiC 24 Model in Practice EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. This ensures patients are directed to the most appropriate care setting quickly and safely, supporting efficiency and high-quality outcomes. GP Out of Hours: Taking referrals from NHS111 from 6:30pm until 8:00am on weekdays, and all day at weekends. Primary Care Streaming: Screening ambulatory patients attending ED and directing them to the most appropriate pathway. Locality Clinical Assessment Service (LCAS): Reviewing patients who have contacted NHS111 and would otherwise be advised to attend ED within one hour. Surge Capacity / Locality Response: Including services such as COVID hot clinics, Acute Respiratory Hubs, and flexing capacity during periods of system pressure. Urgent Treatment Centre (UTC): Accredited by NHS England following a site inspection, with strong feedback on safety, education, governance, and pathway integration. The innovative care pathways developed within EPiC 24 are centred on clinical priority rather than access point, enabling robust patient education and empowering patients to access care appropriately. A Coordinated, Single Point of Access At its core, EPiC 24 is built on an integrated urgent care model that delivers coordinated care across Salford. This design allows the service to operate as a Single Point of Access (SPoA) for the locality. Case-hold patients, ensuring continuity and proactive management across episodes of care. Make direct referrals and bookings into the most appropriate services and pathways. Provide both face-to-face and virtual consultations, offering flexibility and timely access for patients. This coordinated approach not only streamlines patient journeys but also ensures that most patients presenting at the Emergency Department (ED) - whether via ambulance or self-presentation - receive an element of clinical validation before entering the acute system. System-Wide Collaboration A key focus this year has been on strengthening integrated care coordination. We have worked more closely than ever with the acute hospital site, aligning services and pathways to better meet the needs of Salford’s population. At the regional and national level, SPCT has continued to play an active role: As a member of the Greater Manchester Primary Urgent Care Alliance (GMUPCA), we share learning and best practice with other urgent care providers, collectively shaping urgent care delivery across the region. As a delivery partner for the Covid Medicine Delivery Unit (CMDU), we have supported resilience and responsiveness across the system. As an active member of Urgent Health UK, we contribute to national discussions on the future of urgent care, bringing valuable insights back into our local model. Achievements this Year National Recognition: Successfully secured our contract for EPiC 24 through a highly competitive national procurement process. Continuous Improvement: Implemented changes based on procurement feedback, ensuring ongoing quality, governance, and service development. Award Recognition: Shortlisted for three prestigious awards and highly commended for innovation in same-day urgent care, reflecting the creativity and dedication of our team. Knowledge Sharing: Presented at both regional and national events, while actively learning from others to drive service development. Winter Surge Response: Delivered 7,316 additional appointments over a seven-day period, ensuring same-day access for patients during peak demand. Impact in Numbers 65,000+ patient contacts across all services. GP Out of Hours: Consistently achieved above the 94% target for call-backs, face-to-face appointments, and home visits for urgent and routine cases. LCAS: Over 80% of patients avoided ED attendance; less than 25% required ED review. UTC: 23,528 patients seen — 65% discharged home, 19% referred to a specialty, only 3.5% advised to see their GP for an urgent same-day appointment Looking Ahead As we move forward, our priority remains to enhance accessibility, integration, and quality of urgent care in Salford. By acting as a true SPoA for the locality, strengthening partnerships with acute and community providers, and contributing to regional and national urgent care transformation, we are confident that EPiC 24 will continue to deliver a gold standard model of integrated urgent care.

Salford South East Primary Care Network Salford South East You can find the following GP Practices in the Salford South East PCN: Read More Cornerstone Medical Practice Read More Clarendon Surgery Read More Langworthy Medical Practice Read More Salford Medical Centre Read More Ordsall Health Surgery Read More Sorrell Group Practice Read More Orient Road Medical Practice Read More Height General Practice Read More Pendleton Medical Centre Read More The Willows Medical Practice Clinical Director - Dr Van Selvaraasan PCN Manager - Hayley Savvides Find our website here

The Academy team provides crucial support and training advice to both clinical and non-clinical staff in Salford. Key Highlights This year we collaborated with the University of Salford on a pilot initiative to help pre-registration nursing learners gain insight into primary care before starting placements. This evaluation will be reviewed by NHSE, with 15 practices committed to supporting the pilot in March 2026. We’ve supported practices in achieving Undergraduate Learning Environment Status with 23 practices in Salford, and 17 practices in Trafford achieving the status this year. Our Wall of Salford Nurses to celebrate International Nurses Day was a huge success, with vibrant displays showcased at Walkden and Pendleton Gateways. Additionally, we continued our distribution of a monthly newsletter to keep nursing staff informed and engaged. Academy The Academy team, a small but impactful unit funded by external sources, provides crucial support and training advice to both clinical and non-clinical staff in Salford and across Greater Manchester (GM). Collaborating closely with the Greater Manchester Training Hub (GMTH), the team has worked on a number of educational projects. We’ve successfully placed 210 learners across Salford and Trafford this year, including: Pre-registration nurses Paramedics Physician Associates Pharmacy Students Dietetics Students We have also offered a wide range of Continuing Professional Development courses, including: Annual Immunisation Update Interpretation of Spirometry Results PITstop Diabetes Course CRASH Contraception Course Adult & Paediatric Phlebotomy Gynaecological Assessment We’ve continued our support of practices across Salford to enhance learner experience and workplace development. Looking Ahead Delivery Against GMTH KPIs: Maintain progress and alignment with Greater Manchester Training Hub (GMTH) key performance indicators. Greater Manchester Nurses Conference: Collaborating with GMTH to plan and deliver a GM-wide Nurses Conference in celebration of International Nurses Day. Innovative HCA Training Programme: Partnering with Bolton College to launch a Level 3 Primary Care HCA course - the first of its kind in the UK. Programme Development for 2025/2026: Identify, source, and commission new training programmes, including support for the new CQC audit process. Ongoing Support for Nursing Workforce: Continue providing tailored support to nursing staff and practices across Salford. Reinstatement of Nurse Forums to foster peer support, professional development, and shared learning.

The Inclusion Service provides care for vulnerable people in Salford – those experiencing homelessness and complex life challenges. Inclusion Service SPCT Inclusion Service provides care for some of the most vulnerable people in Salford – those experiencing homelessness and complex life challenges. The Inclusion Service is about more than healthcare – it is about giving people a safe place to breathe, to heal, and to rebuild their lives. Our work is about more than healthcare; it is about trust, compassion, and meeting people where they are, whether that’s on the street, in a day centre, or over a phone call. Our team was honoured with the Greater Manchester “Team of the Year 2024” Award, a recognition of the difference we are making every day. Impact in Numbers The past year: We registered 227 new patients and successfully transitioned 259 patients into mainstream GP services – a significant milestone in helping people move towards stability and independence. 3,537 appointments were delivered, more than ever before. Our DNA (Did Not Attend) rate was just 11.8%, well below the national benchmark and a reflection of the trust we have built. Every new patient received full screening for mental health, and alcohol and drug use. We ensured that 100% of patients were connected to the right onward support. 100 flu vaccines were administered at Loaves and Fishes, benefitting both registered and unregistered patients. Healthy Lungs Project This year we also continued our vital role in the Healthy Lung Project, enabling patients who might otherwise struggle to access respiratory testing to receive both diagnosis and treatment. One patient had been living with daily breathlessness, severely restricting her life. Through the project, she received treatment, stopped smoking, and reported a dramatic improvement in her mobility. With her health stabilised, she went on to secure her own tenancy after nearly 20 years of unstable housing – a powerful reminder of how accessible healthcare can transform lives. Collaboration Collaboration remains at the heart of the Inclusion Service. Weekly multidisciplinary team meetings bring together housing teams, mental health workers, drug and alcohol services, safeguarding leads, and voluntary sector partners to ensure that no patient falls through the cracks. Our key partnerships this year included work with Salford Council Rough Sleeping Team, including early morning outreach walkabouts, strengthened links with Greater Manchester Mental Health Trust, and support delivered within local hostels and the Women’s Centre. We also hosted student placements for GP trainees, nurses, and paramedics, equipping the next generation of healthcare professionals with the skills and understanding needed in inclusion health. Our strengths lie in building trust with people who have experienced trauma, offering accessible and flexible care in safe, non-judgemental spaces, and working with a skilled and passionate team that consistently goes the extra mile. Real collaboration across agencies, outstanding patient satisfaction, and recognition from professional colleagues reinforce the impact of our approach. Testimonials Patients have been clear about the value of our service, describing us as “the best doctor’s practice I’ve had in my life,” “supportive and welcoming,” and an “exemplary service.” Partners echoed this appreciation, describing the service as “vital, responsive, and collaborative” emphasising that our “holistic approach is integral to safeguarding.” These voices highlight the unique role the Inclusion Service plays in providing compassionate care and professional collaboration. Looking Ahead We plan to scale up the Inclusion Service model across the region to tackle health inequalities more widely. We will continue to share our expertise through training, education, and patient stories, while also developing tailored programmes, building on successes like the Healthy Lung Project to support other vulnerable groups.

Explore our services, including our Practices, Inclusion Service, and Extended Access Services Practices We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles Gateway, Little Hulton Health Centre, and the Willow Tree Healthy Living Centre. We also run the Inclusion Service. Learn More EPIC 24 Extended Primary Integrated Care 24 was formed with the vision that our patients should expect high quality healthcare, ensuring that patients are able access the care they need, in the most appropriate setting, with the most appropriate clinicians. Learn More Inclusion Service The Inclusion Service’s aim is to remove barriers to accessing health care. Patients with no fixed abode and links to Salford can now be registered. This includes people who are rough sleeping, sofa surfing, or staying in emergency or temporary accommodation such as hostels, hotels, B&Bs. Learn More Academy The Academy team are a small team funded by external sources who provide support and advice for training to clinical and non-clinical staff in Salford and across Greater Manchester (GM). The team works closely with the Greater Manchester Training Hub (GMTH). Learn More Special Allocation Service The Special Allocation Scheme (SAS) service is for patients who have been removed from a GP in Salford or Trafford, following an incident in which the Police have been informed. Learn More Other Services SPCT also offer a range of support services for practices, PCNs and for the ICB. We are always happy to offer advice and help where we can. Learn More

Broughton Primary Care Network Broughton Health Alliance PCN You can find the following GP Practices in the Broughton PCN: Read More Lower Broughton Health Centre Read More Blackfriars Medical Practice Read More Reut Medical Practice Read More Salford Care Homes Medical Practice Read More Mocha Parade Medical Practice Read More SPCT - Willow Tree Read More Newbury Green Medical Practice Clinical Director - Dr Carlie Gardner PCN Manager - Kingsley Dike

Within the EPIC 24 portfolio, we provide support for the PCNs through various packages as a GP Provider Support Group.  Primary Care Networks We have 5 Primary Care Networks comprising of the GP Practices in Salford. Within the EPIC 24 portfolio, we provide support for the PCNs through various packages as a GP Provider Support Group. These packages can include: HR Finance Administration Support / Business Management Project Management Business / Data Intelligence Service Delivery Each network funds a bespoke package of enabled support to facilitate their annual objectives. This includes supporting them for example with the writing of innovation business cases, enabling projects to deliver against the Development Fund, delivering the DES contracts. These are tailored and designed for each PCN and annual contracts are drawn up. Broughton Health Alliance Learn More Eccles & Irlam Learn More Little Hulton & Walkden Learn More Salford South East Learn More Swinton Learn More

This service is for patients who have been removed from a GP in Salford, following an incident in which the Police have been informed. Special Allocation Service The Special Allocation Scheme (SAS) service is for patients who have been removed from a GP in Salford or Trafford, following an incident in which the Police have been informed, ensuring individuals who have been removed from their previous GP practice due to incidents of aggression can continue to access primary care safely. The service balances patient needs with the safety and wellbeing of staff and the wider community, providing care in a structured and controlled environment at Eccles Gateway. Our team is trained in trauma-informed care, focusing on understanding patient experiences, building trust, and supporting behavioural change alongside essential healthcare. Led by Dr. Jocelyne Rostron, the SAS ensures patients are treated with dignity and consistency, while security personnel and thorough risk assessments maintain a safe environment. The ultimate goal is to support patients to rebuild trust and reintegrate into mainstream GP services. During 2024/25, patient registrations rose from six in Q1 to eleven in Q4, while discharges fluctuated, peaking at twenty-two in Q2 reviews, which now take place quarterly to ensure timely assessment. The active patient list remained stable at around fifty-five, reflecting a consistent service capacity. Face-to-face appointments averaged sixty-two per quarter, while telephone consultations remained high, averaging 105, with patients from Trafford often preferring remote access due to travel barriers. The SAS benefits from integration with the Inclusion Service, a dedicated telephone line, and a consistent team, ensuring continuity and trust. Trauma-informed care, positive language, and clear boundaries help patients feel respected while supporting behavioural change. Regular panel reviews provide oversight, supporting timely discharges and effective risk management. The Special Allocation Service demonstrates the impact of structured, compassionate, and trauma-informed care. In 2024/25, the team ensured that patients continued to access healthcare safely, while staff and the wider patient population were protected. With dedicated leadership, a skilled multidisciplinary team, and a commitment to collaboration, the SAS continues to support patients towards stability, reintegration, and better health outcomes.

SPCT also offer a range of support services for practices, PCNs and for the ICB. Other Services SPCT also offer a range of support services for practices, PCNs and for the ICB. We are always happy to offer advice and help where we can. Some of the services* delivered successfully are detailed here. Some of our other services: Supporting practice / PCN closures for training days Enhanced Access service provision COVID 19 vaccination services Same day urgent care demand. Surge capacity solutions. Other bespoke services depending on requirements. Contact the SPCT team for further information on these services

We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal. Key Highlights This year has been a productive one for our GP practice, with continued growth across all three of our sites. We have continued to consistently deliver high-quality, patient-centered care, while effectively managing the growing complexities within the general practice landscape. We have seen a significant increase in performance, particularly in patient care and service efficiency, thanks to the dedication of our team and ongoing improvements to our processes. Workforce development has been a key priority, ensuring that both clinical and non-clinical teams are equipped with the necessary skills and resources to deliver holistic, integrated care. Our systems and processes are now well established, enabling better care coordination and positive patient experiences. We have also been building upon the community work we’ve already done, collaborating with local charities to raise awareness of the importance of screening and vaccination. This initiative aims to increase uptake in both areas, ensuring better health outcomes for our patients. Patient engagement remains central to our practice’s approach. Through education and self-management initiatives, we have empowered patients to take a more active role in their health, leading to improved engagement and better health outcomes. Looking ahead, our goal for the next year is to build on this momentum by enhancing patient access, further reducing waiting times, and expanding our digital services to offer more convenient healthcare solutions for our community. We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles, Little Hulton and Willow Tree. Visit our Practice Website Practice Practice Information Registering with one of our Practices You can come in to one of our practices where our reception team will be able to assist you to register. You will be required to fill out a form, including a patient questionnaire about your medical history. It would be really helpful for reception staff, if you could bring some identification when you come in to register. All our premises are accessible for people who have disabilities. You can also register online here . Booking Appointments For any of our practices, you can contact the Central Hub for appointment bookings and enquiries on 0161 983 0600. Telephone lines are open between 08:00 and 18:30 Monday – Friday. We offer on the day and pre-bookable appointments. To book a routine appointment, patients can use our online appointment booking services click here . You can also use online services to order repeat prescriptions and access your medical records. For more information about online services, speak to a member of the practice reception team. What services do we offer? At our practices we provide a range of primary health care services, including: GP, Advanced Practitioner, Nurse & HCA appointments Telephone consultations Annual health checks Monitoring long-term conditions Medication reviews with our Practice Pharmacists Blood pressure checks Cervical screening Post-natal Mother and Baby checks (at 8 weeks) Antenatal clinics Baby clinics for immunisations Travel advice and immunisations Annual Flu / Pneumonia vaccinations for eligible patients Home visits (for housebound patients only) Private medical services, including HGV, PSV, taxi medicals and foster carer examinations SMS service for appointment and vaccination reminders Access to social prescribing You can gain advice on other services in Salford, including advice on Self-Care by clicking here Get involved with your practice Each of our practices has a Patient Participation Group that meet regularly to discuss local, practice and company related news. We would love for you to attend and to give us feedback. Please speak to a receptionist for more details about joining the group and future meetings. Opening times For more information on the opening times of our practices, please click here. Eccles – 1st Floor, Eccles Gateway, 28 Barton Lane, Eccles, M30 0TU Little Hulton – Longshaw Drive, Little Hulton, Manchester, M28 0BB Willow Tree – 94 Littleton Road, Salford, M7 3SE Inclusion Service – Salford Loaves and Fishes, 1 Paddington Close, Salford, M6 5BU

Audit Tool for Assessing Trauma-Informed Practices in Salford GP Settings Introduction to Trauma-Informed Care in Primary Care Settings Trauma is a response to an overwhelming stressful event or series of events that exceeds the capacity to cope. The effects of trauma can be long-lasting. Traumatic events can happen at any age and can cause long-lasting harm. They can be a single incident where a person experiences a sudden loss, or they are directly harmed or witnessing harm. It can also be a series of incidents / events and can also happen such as experiencing domestic, physical, emotional, sexual abuse or neglect. Everyone is different and how they react to trauma, or a traumatic event will be individual to them and how the event(s) made them feel at the time; how frightened, under threat, abandoned or humiliated they felt. Experiencing trauma may lead to flashbacks, intrusive thoughts, being jumpy, avoidance or having relationship difficulties. Trauma-informed care (TIC) represents a fundamental shift in healthcare delivery, moving from asking "What's wrong with you?" to "What happened to you?". This approach recognises the profound impact that traumatic experiences have on physical, mental, and emotional health and acknowledges that healthcare environments themselves can potentially re-traumatise vulnerable patients if not designed with care and intention. The Marmot report ‘Ten years on’ demonstrates where change has been made but also where nationally, regionally and locally we have seen the impact of austerity, stalling life expectancy and widening inequalities. Salford has committed to the Marmot principles alongside Greater Manchester commitment to become a Marmot region. The Salford Standards 2025-2026 are enabling primary care to play its part in this and this audit tool will provide practices with a practical means for reviewing and enacting organisational change. For GP practices, adopting a trauma-informed approach is not a niche specialty but a core component of effective, equitable care. As the first point of contact for most patients, general practice is uniquely positioned to: Identify the health impacts of trauma. Build trusting, long-term relationships that facilitate healing. Prevent re-traumatisation through conscious, compassionate practices. Improve patient engagement, treatment adherence, and overall health outcomes. Reduce staff burnout by providing a framework for managing complex interactions. Below is the toolkit that we have created: Salford Primary Care Together (SPCT) Comprehensive Audit Tool for Assessing Trauma-Informed Practices in Salford General Practice (GP) Settings

Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our Vision and Values Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our vision is a statement of purpose. It is why we exist. Our mission sets out how we intend to achieve this vision: We will bring together GP practices in neighbourhoods so that they can work with others – health and social care services, the voluntary sector, community groups and local people – to make best use of available resources and make sure that everyone gets the right support, in the right place, at the right time. To help achieve this mission we will focus our work on four key themes: Transformation Neighbourhood Support Direct Delivery Effective Organisation. Themes Tranformation We will work with partners and local people to co-design and provide capability and leadership to create a system of care that is designed to increase wellness and value. This is about creating the means in our neighbourhoods to make the necessary connections between key providers and local people to achieve the vision and mission. Neighbourhood Support We will improve access for local people to the resources they need to lead healthier lives through a strengthened and well connected network of independent primary care providers. This is about nurturing leadership within primary care, removing barriers and waste, and allowing the best to thrive and the struggling to be supported, so that the whole registered population gets a better deal. Direct Delivery We will deliver high quality primary care services that will provide inspiration, help set common standards, test new approaches to care and support, and provide a safe platform for those practices that need it. This is about making it real and modelling what is possible. Effective Organisation We will build an organisation that is collaborative, effective, responsive, safe, efficient and well led, with a sense of ownership by our wider stakeholders: partners and local people. This is about creating an exciting organisation, that gets things done, and goes about things in the right way. Our Values Collaboration We achieve more, better and faster, by harnessing the strengths of all stakeholders in the system. Innovation We try new approaches without fear. Learning We reflect on our actions and seek knowledge to improve. Compassion The care of local people is at the heart of everything we do.