We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal. Key Highlights This year has been a productive one for our GP practice, with continued growth across all three of our sites. We have continued to consistently deliver high-quality, patient-centered care, while effectively managing the growing complexities within the general practice landscape. We have seen a significant increase in performance, particularly in patient care and service efficiency, thanks to the dedication of our team and ongoing improvements to our processes. Workforce development has been a key priority, ensuring that both clinical and non-clinical teams are equipped with the necessary skills and resources to deliver holistic, integrated care. Our systems and processes are now well established, enabling better care coordination and positive patient experiences. We have also been building upon the community work we’ve already done, collaborating with local charities to raise awareness of the importance of screening and vaccination. This initiative aims to increase uptake in both areas, ensuring better health outcomes for our patients. Patient engagement remains central to our practice’s approach. Through education and self-management initiatives, we have empowered patients to take a more active role in their health, leading to improved engagement and better health outcomes. Looking ahead, our goal for the next year is to build on this momentum by enhancing patient access, further reducing waiting times, and expanding our digital services to offer more convenient healthcare solutions for our community. We are proud to serve 20,000 patients across Eccles, Little Hulton, and Salford via our three practices at Eccles, Little Hulton and Willow Tree. Visit our Practice Website Practice Practice Information Registering with one of our Practices You can come in to one of our practices where our reception team will be able to assist you to register. You will be required to fill out a form, including a patient questionnaire about your medical history. It would be really helpful for reception staff, if you could bring some identification when you come in to register. All our premises are accessible for people who have disabilities. You can also register online here . Booking Appointments For any of our practices, you can contact the Central Hub for appointment bookings and enquiries on 0161 983 0600. Telephone lines are open between 08:00 and 18:30 Monday – Friday. We offer on the day and pre-bookable appointments. To book a routine appointment, patients can use our online appointment booking services click here . You can also use online services to order repeat prescriptions and access your medical records. For more information about online services, speak to a member of the practice reception team. What services do we offer? At our practices we provide a range of primary health care services, including: GP, Advanced Practitioner, Nurse & HCA appointments Telephone consultations Annual health checks Monitoring long-term conditions Medication reviews with our Practice Pharmacists Blood pressure checks Cervical screening Post-natal Mother and Baby checks (at 8 weeks) Antenatal clinics Baby clinics for immunisations Travel advice and immunisations Annual Flu / Pneumonia vaccinations for eligible patients Home visits (for housebound patients only) Private medical services, including HGV, PSV, taxi medicals and foster carer examinations SMS service for appointment and vaccination reminders Access to social prescribing You can gain advice on other services in Salford, including advice on Self-Care by clicking here Get involved with your practice Each of our practices has a Patient Participation Group that meet regularly to discuss local, practice and company related news. We would love for you to attend and to give us feedback. Please speak to a receptionist for more details about joining the group and future meetings. Opening times For more information on the opening times of our practices, please click here. Eccles – 1st Floor, Eccles Gateway, 28 Barton Lane, Eccles, M30 0TU Little Hulton – Longshaw Drive, Little Hulton, Manchester, M28 0BB Willow Tree – 94 Littleton Road, Salford, M7 3SE Inclusion Service – Salford Loaves and Fishes, 1 Paddington Close, Salford, M6 5BU

Testimonials from Patients and Staff on our Services Testimonials

Swinton Primary Care Network Swinton You can find the following GP Practices in the Swinton PCN: Read More The Sides Medical Centre Read More Silverdale Medical Practice Read More The Lakes Medical Practice Read More Poplars Medical Centre Clinical Director - Dr Karin McCall PCN Manager - Matthew Hindle Find our website here

Little Hulton & Walkden Primary Care Network Little Hulton & Walkden You can find the following GP Practices in the Little Hulton & Walkden PCN: Read More Walkden Medical Centre Read More Dearden Avenue Medical Practice Read More The Gill Medical Centre Read More Cherry Medical Practice Read More The Limes Medical Practice Read More Cleggs Lane Medical Practice Read More Ellenbrook Medical Centre Read More Manchester Road East Medical Practice Read More Orchard Medical Centre Read More SPCT - Little Hulton Clinical Director - Dr Sapna Tandon PCN Manager - Matthew Hindle Find our website here

Salford South East Primary Care Network Salford South East You can find the following GP Practices in the Salford South East PCN: Read More Cornerstone Medical Practice Read More Clarendon Surgery Read More Langworthy Medical Practice Read More Salford Medical Centre Read More Ordsall Health Surgery Read More Sorrell Group Practice Read More Orient Road Medical Practice Read More Height General Practice Read More Pendleton Medical Centre Read More The Willows Medical Practice Clinical Director - Dr Van Selvaraasan PCN Manager - Hayley Savvides Find our website here

The Inclusion Service provides care for vulnerable people in Salford – those experiencing homelessness and complex life challenges. Inclusion Service SPCT Inclusion Service provides care for some of the most vulnerable people in Salford – those experiencing homelessness and complex life challenges. The Inclusion Service is about more than healthcare – it is about giving people a safe place to breathe, to heal, and to rebuild their lives. Our work is about more than healthcare; it is about trust, compassion, and meeting people where they are, whether that’s on the street, in a day centre, or over a phone call. Our team was honoured with the Greater Manchester “Team of the Year 2024” Award, a recognition of the difference we are making every day. Impact in Numbers The past year: We registered 227 new patients and successfully transitioned 259 patients into mainstream GP services – a significant milestone in helping people move towards stability and independence. 3,537 appointments were delivered, more than ever before. Our DNA (Did Not Attend) rate was just 11.8%, well below the national benchmark and a reflection of the trust we have built. Every new patient received full screening for mental health, and alcohol and drug use. We ensured that 100% of patients were connected to the right onward support. 100 flu vaccines were administered at Loaves and Fishes, benefitting both registered and unregistered patients. Healthy Lungs Project This year we also continued our vital role in the Healthy Lung Project, enabling patients who might otherwise struggle to access respiratory testing to receive both diagnosis and treatment. One patient had been living with daily breathlessness, severely restricting her life. Through the project, she received treatment, stopped smoking, and reported a dramatic improvement in her mobility. With her health stabilised, she went on to secure her own tenancy after nearly 20 years of unstable housing – a powerful reminder of how accessible healthcare can transform lives. Collaboration Collaboration remains at the heart of the Inclusion Service. Weekly multidisciplinary team meetings bring together housing teams, mental health workers, drug and alcohol services, safeguarding leads, and voluntary sector partners to ensure that no patient falls through the cracks. Our key partnerships this year included work with Salford Council Rough Sleeping Team, including early morning outreach walkabouts, strengthened links with Greater Manchester Mental Health Trust, and support delivered within local hostels and the Women’s Centre. We also hosted student placements for GP trainees, nurses, and paramedics, equipping the next generation of healthcare professionals with the skills and understanding needed in inclusion health. Our strengths lie in building trust with people who have experienced trauma, offering accessible and flexible care in safe, non-judgemental spaces, and working with a skilled and passionate team that consistently goes the extra mile. Real collaboration across agencies, outstanding patient satisfaction, and recognition from professional colleagues reinforce the impact of our approach. Testimonials Patients have been clear about the value of our service, describing us as “the best doctor’s practice I’ve had in my life,” “supportive and welcoming,” and an “exemplary service.” Partners echoed this appreciation, describing the service as “vital, responsive, and collaborative” emphasising that our “holistic approach is integral to safeguarding.” These voices highlight the unique role the Inclusion Service plays in providing compassionate care and professional collaboration. Looking Ahead We plan to scale up the Inclusion Service model across the region to tackle health inequalities more widely. We will continue to share our expertise through training, education, and patient stories, while also developing tailored programmes, building on successes like the Healthy Lung Project to support other vulnerable groups.

EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. EPiC 24 The EPiC 24 service continues to evolve integrated primary urgent care services via a digital clinical hub, allowing us to ensure that patients in Salford can access the care they need, when they need it and in the most appropriate setting. The EPiC 24 Model in Practice EPiC 24 integrates a wide range of services, coordinated through a digital hub that enables real-time monitoring and advanced data reporting. This ensures patients are directed to the most appropriate care setting quickly and safely, supporting efficiency and high-quality outcomes. GP Out of Hours: Taking referrals from NHS111 from 6:30pm until 8:00am on weekdays, and all day at weekends. Primary Care Streaming: Screening ambulatory patients attending ED and directing them to the most appropriate pathway. Locality Clinical Assessment Service (LCAS): Reviewing patients who have contacted NHS111 and would otherwise be advised to attend ED within one hour. Surge Capacity / Locality Response: Including services such as COVID hot clinics, Acute Respiratory Hubs, and flexing capacity during periods of system pressure. Urgent Treatment Centre (UTC): Accredited by NHS England following a site inspection, with strong feedback on safety, education, governance, and pathway integration. The innovative care pathways developed within EPiC 24 are centred on clinical priority rather than access point, enabling robust patient education and empowering patients to access care appropriately. A Coordinated, Single Point of Access At its core, EPiC 24 is built on an integrated urgent care model that delivers coordinated care across Salford. This design allows the service to operate as a Single Point of Access (SPoA) for the locality. Case-hold patients, ensuring continuity and proactive management across episodes of care. Make direct referrals and bookings into the most appropriate services and pathways. Provide both face-to-face and virtual consultations, offering flexibility and timely access for patients. This coordinated approach not only streamlines patient journeys but also ensures that most patients presenting at the Emergency Department (ED) - whether via ambulance or self-presentation - receive an element of clinical validation before entering the acute system. System-Wide Collaboration A key focus this year has been on strengthening integrated care coordination. We have worked more closely than ever with the acute hospital site, aligning services and pathways to better meet the needs of Salford’s population. At the regional and national level, SPCT has continued to play an active role: As a member of the Greater Manchester Primary Urgent Care Alliance (GMUPCA), we share learning and best practice with other urgent care providers, collectively shaping urgent care delivery across the region. As a delivery partner for the Covid Medicine Delivery Unit (CMDU), we have supported resilience and responsiveness across the system. As an active member of Urgent Health UK, we contribute to national discussions on the future of urgent care, bringing valuable insights back into our local model. Achievements this Year National Recognition: Successfully secured our contract for EPiC 24 through a highly competitive national procurement process. Continuous Improvement: Implemented changes based on procurement feedback, ensuring ongoing quality, governance, and service development. Award Recognition: Shortlisted for three prestigious awards and highly commended for innovation in same-day urgent care, reflecting the creativity and dedication of our team. Knowledge Sharing: Presented at both regional and national events, while actively learning from others to drive service development. Winter Surge Response: Delivered 7,316 additional appointments over a seven-day period, ensuring same-day access for patients during peak demand. Impact in Numbers 65,000+ patient contacts across all services. GP Out of Hours: Consistently achieved above the 94% target for call-backs, face-to-face appointments, and home visits for urgent and routine cases. LCAS: Over 80% of patients avoided ED attendance; less than 25% required ED review. UTC: 23,528 patients seen — 65% discharged home, 19% referred to a specialty, only 3.5% advised to see their GP for an urgent same-day appointment Looking Ahead As we move forward, our priority remains to enhance accessibility, integration, and quality of urgent care in Salford. By acting as a true SPoA for the locality, strengthening partnerships with acute and community providers, and contributing to regional and national urgent care transformation, we are confident that EPiC 24 will continue to deliver a gold standard model of integrated urgent care.

Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our Vision and Values Healthy Neighbourhoods, Happy Staff. This is at the heart of everything we do. Our vision is a statement of purpose. It is why we exist. Our mission sets out how we intend to achieve this vision: We will bring together GP practices in neighbourhoods so that they can work with others – health and social care services, the voluntary sector, community groups and local people – to make best use of available resources and make sure that everyone gets the right support, in the right place, at the right time. To help achieve this mission we will focus our work on four key themes: Transformation Neighbourhood Support Direct Delivery Effective Organisation. Themes Tranformation We will work with partners and local people to co-design and provide capability and leadership to create a system of care that is designed to increase wellness and value. This is about creating the means in our neighbourhoods to make the necessary connections between key providers and local people to achieve the vision and mission. Neighbourhood Support We will improve access for local people to the resources they need to lead healthier lives through a strengthened and well connected network of independent primary care providers. This is about nurturing leadership within primary care, removing barriers and waste, and allowing the best to thrive and the struggling to be supported, so that the whole registered population gets a better deal. Direct Delivery We will deliver high quality primary care services that will provide inspiration, help set common standards, test new approaches to care and support, and provide a safe platform for those practices that need it. This is about making it real and modelling what is possible. Effective Organisation We will build an organisation that is collaborative, effective, responsive, safe, efficient and well led, with a sense of ownership by our wider stakeholders: partners and local people. This is about creating an exciting organisation, that gets things done, and goes about things in the right way. Our Values Collaboration We achieve more, better and faster, by harnessing the strengths of all stakeholders in the system. Innovation We try new approaches without fear. Learning We reflect on our actions and seek knowledge to improve. Compassion The care of local people is at the heart of everything we do.

Our social impact is far-reaching, with projects that affect the general public, Primary Care Networks, and our individual members. Social Impact Salford Primary Care Together is a community interest company dedicated to supporting General Practice and enhancing healthcare across Salford. We are an accredited Social Enterprise Organisation through Social Enterprise UK. Our social impact is far-reaching, with projects that affect the general public, Primary Care Networks, and our individual members. Our social impact aim is tied to our vision: Healthy Neighbourhoods. Happy Staff. This year we have initiated projects intended to widen our social impact and give back to the people of Salford, here we highlight three: This year we have begun our City Wide Practice Closure and Education Sessions, a project that further strengthens integrated care through collaboration. Our objective was to support all GP practices in Salford to close for half a day each month to allow for essential education and training for both clinical and non-clinical staff. Additionally, this initiative allows us to provide bespoke face-to-face training sessions tailored to all staff groups once a quarter. During these closures, SPCT ensures appropriate patient care coverage across all participating practices to facilitate participation while maintaining patient wellbeing. This has greatly benefitted all staff across practices in Salford, allowing for robust training and ensuring the betterment of healthcare across Salford. Practice Closures & Education Sessions Over the past 7 practice closures: Domiciliary Phlebotomy Service In April 2025 we began our City Wide Domiciliary Phlebotomy Service, a project that assists practices by lessening their load. Our objective was to provide and develop a domiciliary phlebotomy service for all GP Practices and Primary Care Networks offering convenient blood-taking services designed for housebound patients and patients that have disabilities who find it challenging to visit their local surgery. This involves practices emailing to book patients in with our team, who then undertake the home visits. Additionally, if a patient is acutely unwell during the home visit, or if their blood pressure is in an unsafe range, they will be referred to the Clinical Assessment Service for review. This has benefitted a vulnerable population within Salford allowing more people to access meaningful healthcare in a more inclusive way. Over the past 7 months: Salford GP Provider Board This year, SPCT provided funding to the Salford GP Provider Board to develop a new strategy for healthcare in Salford. The aim was to advance the capability of Salford GP Provider Board on behalf of its collective membership to achieve significant gains citywide for our sector. This would look to increase income and efficiency thereby bringing benefit to practices, PCNs and SPCT. The plan will include opportunities around system wide working in designing and delivering pathways and services alongside the opportunities to procure contracts alongside supporting Salford GPs. Most importantly it will benefit patients by improving their journey through services being delivered closer to their home. This was realised through the appointment of a Project Management Officer to determine the immediate, short term and longer-term priorities for Salford GP Providers. Presently, the strategy has been drafted and is with stakeholders for feedback pending approval.

We can’t find the page you’re looking for This page doesn’t exist. Go to Home and keep exploring. Go to Home